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Return Policy

Mymall.pk provide return policy for the satisfaction of customer. Kindly read our Return Policy in detail so that you can easily understand our return procedures and make sure your item is eligible for return.


You will have 2 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 1st of the month, you have till the 3rd to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at 031-111-53335 which is available 24/7

 

You have to follow below mention steps for return of product:

  1. Call the mymall.pk helpline (031-111-53335) and request a return
  2. Fill out the return form
  3. Pack items and attach the return label
  4. Arrange product pick up or drop off
  5. Your returned item will be Quality Checked
  6. If validated and Quality Check passes, you will be refunded for the item

 

What are the conditions for returning an item and what is the procedure?

 

Your item can be returned if it does not belong to one of the following restricted categories. (These categories are restricted from returns owing to certain business, health or hygiene reasons).

  1. Cosmetics
  2. Sunglasses
  3. Watches
  4. Skin-care or hair-care products
  5. Innerwear or Swimwear
  6. Perfumes and Fragrances
  7. Custom or Made to Order products
  8. Imported On Order products
  9. Certain Sale products

 

How to Request a Return?

You can request to initiate a return by contacting our helpline at 031-111-53335 or [email protected] to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product. 

Please be prepared to give the following pieces of information: 

  1. Your order number.
  2. The reason for the return.
  3. The method of refund that you would like and the necessary information associated (bank account number, etc.)
  4. Where and when the product should be picked-up


Note: For pick-ups, we will make 3 attempts to pick-up the product. Please make sure to be available for a scheduled pickup to make things easier for you.


Can I request a replacement rather than a refund? 

If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can use it to buy a similar product or a different product on goto.pk yourself using the amount originally paid for the returned item. 

If my returned product is not validated for return, how am I informed?

If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.